After you book for a transfer service with the reservation form and complete the payment transaction, we send you an automatic confirmation e-mail which includes the details of your booking. If you do not receive any confirmation e-mail, please check your spam box.
Frequently Asked Questions
Yes, you will receive a second e-mail which includes the contact information of your driver. In some cases, it is possible that you may not receive any e-mail. In this case, the driver will get in contact with you after your arrival or from your house/ hotel/ office address before the gathering hour. For any problems you may have, please contact us.
No, for picking ups from airports, train stations and hotels do not require beforehand online payment. For your payment transaction, you can use our online booking tool on our website
A credit card is accepted for online payment
The best way to make changes to your booking is by e-mail. Please contact us through our phone number, +90 216 634 0 474, for last-minute changes.
For regular transfer services, if the service is canceled up to 24 hours before the pickup time, there will be no cancelation fee. In the opposite case, we cannot refund you. Because the vehicle and driver schedule is determined in advance. We hope you will be understanding in this matter.
The details of the meeting spot and driver information will be sent you via e-mail or telephone 24 hours before your flight. If you have any kind of problem, please contact us.
This does not happen often, but it is possible that the driver is not yet at the agreed meeting place for several reasons. First of all, please stay in the terminal. Please contact your driver with the information sent you previously. If you did not receive any driver information, please call our emergency line, +90 216 634 0 474. Do not get in a taxi, there will be no refund. (Your driver may be waiting on the wrong door due to the last-minute changes done by the airport staff.)
You have 60 minutes of free waiting time after your arrival. We understand that there may be problems out of control which can cause unexpected delays. By providing details of your flight, while making your booking, your driver can follow your arrival time and adjust your meeting time without charging you any extra fee. Please make sure that the telephone number you provided is correct and your phone is turned on. Within the time of waiting, we have the right of leaving the airport. We cannot wait without any contact. If there is any contact between you and our driver, our driver can wait to meet you but may charge a fee for the extra waiting time.
In a Vito Mercedes, 7 people; in a Mercedes Sprinter minibus, 14 people are the maximum passenger capacities. This is showed while you are making a booking.
Yes, our driver helps you with carrying your luggage and if it is required, getting in
Yes, it is possible. Please specify your request while making your booking.
Yes, every vehicle in our fleet has a navigation system. Additionally, our drivers have extensive knowledge about the streets of the city.
Our driver takes the shortest route. In rush hours or case of roadwork, the driver will consult you about taking an alternative (shorter) route.
Yes, please tell your request to the driver.
No, you can only pay cash in the vehicle.
Yes, you can. You can pay by cash to your driver or the web site while you are making your booking.
We usually accept Euro or American Dollars. If you want to pay with one of these options, please specify it while you are making your booking
Unfortunately, it is not possible.
Yes, all of the drivers have enough exchange.
Unfortunately, it is not possible. If you have a folding wheelchair, you can travel in our vehicles
Yes, you can. Please specify your request while making your booking.
Unfortunately, it is not possible
All of our drivers can speak English but as Eges Travel, we will do our best to find a driver who can speak the requested language. Please specify your request in advance while making your booking.
Yes, but only if the baby is accompanied by an adult.
If the child is 9 years old or older, it is allowed to travel alone without being accompanied by an adult. Please specify the destination point of the child, the people who will meet the child at the destination point, and their telephone numbers while making your booking.
Of course, as long as it is safe, our drivers keep driving.
In case of a lost item, please contact our call center via +90 216 634 0 474. We can arrange its return in most cases.